Privacy Protection Policy

Thank you for choosing Greenville Casualty Insurance (GCI) Company. We value you as a customer, and we respect your privacy and work hard to protect your personal information. We would like to explain our policies for collecting, using, securing, and sharing information about you in the course of doing business with us.

GCI Protects Customer Information

The privacy of our customers has always been important to GCI. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. In addition, we regularly review our policies and practices, monitor our computer networks, and test the strength of our security. Taking these steps helps us to ensure the safety of our customer information.

Our Privacy Principles

  • We do not sell customer information to anyone
  • We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
  • We require our employees to protect your personal information and keep it confidential.
  • We contractually require any person or organization providing products or services on our behalf to protect GCI customer information.
  • We do not share customer medical information with anyone within the GCI family of companies unless:
    • You expressly authorize it; or
    • It is permitted or required by law; or
    • Your insurance policy contract with us permits us to do so.
  • We afford our prospective and former customers the same protections as existing customers with respect to the use of personal information.

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Information We May Collect

We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.

Types of information we may collect and how we gather it:

  • From you; on applications for our insurance products; from other policies or products you have with us; or on other forms, through telephone or in-person interviews, your GCI agent, and our contact centers.
  • Some examples of the information we collect from you may include your name, phone number, email addresses, driver’s license number, social security number, marital status, vehicle information, and household family member information.
  • From your visits to greenvillecasualty.com, use of our mobile and social media applications, and your interactions with our online advertisements.
  • From your transactions or experiences with us; such as your payment history and underwriting and claim records.
  • From the GCI family of companies and non-GCI companies, organizations, or consumer reporting agencies, such as your driving record, claim history, or credit information.
  • Our privacy practices continue to apply to your information even if you cease to be a GCI customer.

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How We Use Information About You

We use customer information, including consumer report information, to:

  • Underwrite and/or rate your policies and products
  • Prevent fraud
  • Process your claims
  • Ensure proper billing
  • Service your accounts
  • Enhance your customer experience
  • Offer you other insurance and financial services products that may suit your needs
  • Comply with request from regulatory and law enforcement authorities

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Information Disclosure

We share information about our transactions (such as payment of premium) and experiences (such as an auto accident) with you within our GCI family of companies and with GCI agents to better serve you and to help meet your current product and service needs.

The persons or organizations with which we may share your personal information may include, among others for our everyday business purposes and as permitted or required by law:

  • Your agent, broker or GCI-affiliated companies
  • Companies that perform services, such as marketing, credit/debit car processing, and communication services on our behalf
  • Other financial institutions with which we have an agreement for the sale of financial products. These agreements allow us to provide a broader selection of insurance and financial products to you.
  • Independent claims adjusters as needed to handle your claim and to protect against fraud and unauthorized transactions.
  • A business or businesses that conduct actuarial or research studies

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To Limit the Sharing Of Information Within the GCI Family Of Companies

At GCI, our goal is to provide you with remarkable customer experience. When you apply for insurance or an account, we may gather information about you such as your driving record, your claims history with other companies, and your credit information. After we receive this information, we may share it within GCI-affiliated companies to better meet your current and future product and service needs. In addition, by sharing information with GCI we won't need to recollect information you may have already provided on other policies or accounts with us. However, if you prefer to limit the sharing of your information within the GCI family of companies, call your GCI Agent or call 1-800-982-5783.

Please note:
  • If you are an existing customer and have already told us your information sharing preferences, no action is needed unless you want to change your preference.
  • Your choice will apply to your joint account holders and/or policyholders.
  • Your choice does not limit GCI from sharing certain information about your transactions with us or your experiences with us for everyday business purposes.
**The GCI Family of Companies Includes:
  • Greenville Casualty Insurance Company, INC
  • Poinsett Insurance, INC
  • Leon Hix Insurance Agency, INC

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Information For Internet Users

We want to make you aware of how we use Internet cookies and analytical tools to enhance your experience when visiting greenvillecasualty.com or using our mobile and social media applications. Cookies are files we place in your computer's browser to store your GCI online preferences. Web analytics provide non-personally identifiable statistical information about how visitors interact with our website and applications. Our mobile and social media applications may also collect non-personally identifiable demographic information (such as age, sex, and city/state location) about the users of each application. Prior to installation of any application, you will see a statement describing what information is collected from your use of that particular application.

We use cookies, analytics, and other technologies to help us track visits to our website and record downloads and uses of our applications. This information may be used to manage and customize our content, layout, applications, and services in order to improve our site, enhance your overall customer experience, and provide tailored messages to you.

By themselves, cookies and web analytics do not tell us your e-mail address or other personally identifiable information. They do not identify you by name or address unless you have provided us with such information (over the internet or in some other communication). Cookies and analytics do help us to:

  • Analyze how customers use our website and applications.
  • Develop new services to improve our online content.
  • Analyze our marketing campaigns
  • Know how many visitors have seen or clicked on our ads.

If you disable cookies by changing the setting on your browser, the site will not recall your preferences and you will not be able to access a customized default home page view of our website. In addition, rejecting cookies may prevent you from using certain functions and you may have to repeatedly enter information to take advantage of services or promotions.

Aside from providing you with customized online content, using cookies allows GCI to manage our online advertising. We use online advertising companies to provide ads on third party websites. Some of these sites may use cookies and other technologies when you click or move your cursor over our ads. This technology will transmit non-personally identifiable information about you to us or our service providers. We use the information to analyze our marketing efforts, track browser visits to our website, and measure and manage our advertising at other sites.

You may retain cookies in your browser for a customized website experience. However, if you do not want third party advertisers to track and use information derived from you visits to sites on which we advertise you may "opt out" by going to:

http://www.google.com/intl/en/privacy/ads/

Each of the sites we use to advertise and from which we collect data should post a privacy statement that fully describes the advertising and data collection activities of that site. However, we cannot be assured that all sites provide such guidance. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

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Who Should Use Our Web Site?

Our Web site is for insurance and financial products and services and is not intended for children; we do not market any products or services to children under the age of eighteen or knowingly collect any information from children under the age of eighteen. If we become aware that information is or has been submitted by or collected from a child under the age of eighteen, we will delete this information.

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What Security Procedures Do We Use to Gaurd Againts the Loss, Misuese, Alteration, or Theft of Information While That Information is Being Submitted to GCI Over the Internet?

To help ensure the security of your personal and financial information that you submit this site, (other than via an e-mail message), we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security.

E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet.

You should exercise discretion with respect to the submission of any personal or financial information via e-mail. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.

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What Can You Do as a Customer to Help Maintain the Security of Information When Accessing GCI Over the Internet?

Some steps you can take to maintain the security of your information include:

  • Utilize the latest, updated version of your web browser.
  • Keep you User ID, and PIN or password confidential. Utilize a PIN or password unique to you and, if possible, change it frequently.
  • Make sure others are not watching you enter your User ID, PIN or password on your keyboard when using the Customer Care Center or when using other protected areas of greenvillecasualty.com
  • Do not leave your computer unattended while logged onto our Custome Care Center or other protected areas of greenvillecasualty.com. Aftter you've finished accessing your information, exit the Customer Care Center or other protected areas within greenvillecasualty.com and close your browser window.

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Home Office
1-800-982-5783
706 W. Wade Hampton Blvd
Greer, SC 29651

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